Dear Policyholder:
We wanted to share a few things with you that may help answer any questions you may have.
Please note that American Financial Security Life insurance Company (AFS), does not sell our products directly, but we partner with experienced consumer distributors who sell our products.
Partnering with experienced consumer distribution firms enables us to focus on delivering the best and most affordable alternative insurance products to the American consumer marketplace.
Because of this, we cannot directly answer questions relating to your purchase, billing statement, or benefits and claims. But we can help guide you to obtain the answers you need.
Below are some frequently asked questions which should help cover most any concern.
Each of AFS’ partner programs has a dedicated claims submission address. Your ID card will contain this address (usually on the back of the card). When you provide your ID card to your medical provider, they take down this information and use it to file your claim.
Sales and Billing questions: If your question is related to the sale of your insurance coverage or ongoing monthly charges, please contact the sales agent who sold you your policy. This information is usually on the materials you first received when you made your purchase, but can also appear on your credit card statement.
Benefit and Claims questions: If your question is about your benefits or the status of a claim, there will be a phone number on the back of your ID card, usually listed as “Member Services” or “Customer Service”.
If you are unable to locate your ID card, or are having trouble contacting your sales agent, you can email us at policyholderinquiries@afslic.com and we’ll make sure to get you contact information you need.
We specialize in providing affordable health products. These include: Limited Medical/Fixed Indemnity; Critical Illness; Short-term Medical; Preventive Care (MEC); Specified Disease; Accident (AME); Dental/Vision/Hearing, and many others.
Please check with your sales agent for any changes you may wish to explore with your coverage.
Missing a premium payment may result in the termination of your coverage. So it is very important to always stay in touch with your sales agent if there are ever changes in your financial situation.
The networks offered can vary by the programs offered by our channel partners. Information on how to find a participating provider is usually included in the fulfillment material provided to you at the time of sale.
Should you need further assistance on finding participating providers, please call the Customer Service, or Member Services number on the back of your ID Card.